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Amenities

Policies

General Policy

Welcome to Snowshoe. Snowshoe tries to honor all special requests, but does not guarantee specific unit numbers, locations, views, sleeping arrangements, etc. We reserve the right to correct any pricing errors. ---------------------------------------------------------------- STAY CONNECTED WITH THE OFFICIAL SNOWSHOE APP. www.snowshoemtn.com/app ----------------------------------------------------------------

Written Cancellation Policy

3 Bedrooms & Smaller – Cancellation Policy: Cancellations made 15 days or more prior to the arrival date will receive a full refund, minus the cost of the travel insurance. If you did not purchase insurance, you will be charged a $100 cancellation fee or your deposit, whichever is less. At 14 days of the arrival date any remaining balance owed will be charged to the credit card on file. No refunds or changes will be available after this date. Additional nights can be added to your reservation based on availability.

Written Deposit Policy

3 Bedrooms & Smaller - Deposit Policy: The deposit due at the time of booking equals 50% of the total lodging stay plus optional travel insurance. The remaining balance will be charged 14 days prior to your arrival date. Reservations not paid in full prior to arrival are subject to cancellation and all money paid will be forfeited.

Check In

Check in begins at 4:00pm for all complexes. Silvercreek Lodge check-in is at 5:00pm. A photo ID and valid credit card must be presented for any remaining balances or incidental charges. If you know your estimated arrival time, please call to confirm that your check-in location of choice will be open. Lodging Check-In Information: https://www.snowshoemtn.com/plan-your-trip/lodging/check-in-information

Check Out

Check out is 10:00 am for all Complexes. Silvercreek Lodge check out is at 11:00am. If you have electronic keys, please leave your keycard by the telephone in the unit. For those guests with metal keys, we request that you do not leave the keys in your unit. Please return them to one of our Check-In locations. There is a drop box located outside of all facilities for your convenience.

Pets Policy

Snowshoe offers very limited Pet Friendly Units. To inquire about what units are Pet Friendly and what is available during your desired reservation, please call 1-877-441-4386. If you have a pet friendly unit reserved you will be responsible for any damages or extra cleaning needed after you check-out. This will be billed to the credit card on file. - If you do not have a pet friendly unit reserved there are NO PETS allowed.